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Frequently Asked Questions
I’m clueless on how to start. What do I do?
You’re not alone. Just call us! We’ll help you get started!
Do you have a minimum order size?
Technically our minimum order size is one piece. But you should know that lower volume orders make less efficient use of equipment and staff, so they are priced accordingly. Prices drop dramatically for orders of 12 pieces or more (and continue to drop as the order size gets larger).
How long will my order take?
Screen printing and embroidery orders are typically completed within 10 business days of art approval. This allows time for apparel to arrive, art to be converted to production format, equipment to be set up for your order, and for production to be completed and quality checked.
Promotional product order timeframes vary, depending on what you order. You should allow 3-4 weeks following art approval for most items.
Rush services are available at an additional charge.
What file format should I use for my art file?
Good screen printing and good embroidery requires vector art. If your image is not in vector format, we will convert it for you as part of your free art-time allocation. Vector art is typically done in programs like Adobe Illustrator (.ai) and can be saved as an .ai or .eps file. We do accept art in other formats, including .jpg and Corel Draw. You can upload your file from our Contact Us or Customer Care pages.
Can you design my logo?
If you have a good idea or sketch of what you want, our graphics department may be all you need. If you are less clear on what you want, we recommend that you work with a marketing professional first and then bring your new logo to us. In the Greater Columbus area, you may want to visit The PRStore, located on Polaris Parkway. Let them know you were referred by us.
What brands do you carry?
We have access to countless brands, including Culinary Threads™, Nike Golf, Ping, Geoffrey Bean, Addias, Badger, Tommy Hilfiger, Nine, Devon & Jones, Jerzees, Hanes, Izod, ChefWear, Chef Designs, Lee, Outer Banks, Tiger Woods, Port Authority, and many more. The catalogs on our website are only a small portion of what we have available. Use them to get started, then call or visit to select that perfect item.
Can I get a discount for a good cause?
The Sullivan Company has made commitments to several organizations supporting good causes. You can read about some of them on our About Us page. Just click “We Care”. You may also want to read our information on planning an effective fund raiser.
Having said that, feel free to submit your request to us. Although we grant few additional discounts, we would love to know what you’re doing and in some cases, may find ways to participate with you.
Can I get samples?
Yes! Samples must be returned in original, wearable condition, usually within 21 days. We may ask you for a deposit on the samples; we will refund that deposit when the articles are returned in salable condition. A restocking fee may apply.
Can I supply my own apparel for you to decorate?
Yes. We frequently decorate customer supplied apparel. You should know that, although rare, it is possible for you garment to be damaged or destroyed during the decorating process. If that happens, we won’t charge you for our work on that piece (of course), but will be unable to replace your garment, including paying for damaged garments. If we supply apparel, you will get exactly what you order.
I’ve heard good things about you. Can I work there?
Maybe! People do like working here, so our employee turnover is rather low. But our growth does require talented people and we always want to have a list of good quality people handy! Keep an eye on our “What’s New” page for any potential openings. In the meantime, give us a call and learn how to provide your resume to us (sorry, we don’t post e-mail addresses on our website in an effort to curb spam).
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